Critical support: One stop for all your emergency equipment needs

In an emergency situation, there is only one thing you want: help as fast as possible.  Floods, major fires, accidents, large-scale power cuts – when an emergency strikes, one phone call to Boels is all it takes to organise the support you need.

“We take a pragmatic approach to our work. Boels specialists are on location within an hour to make an initial assessment of what is needed to resolve the situation on site quickly and decisively,” explains Guido Deckers, Manager Critical Support.

“We mobilise the entire Boels network to ensure that all the necessary equipment is on site, set up and ready to go immediately. This could include pumps, generators, lighting and temporary housing as well as toilets for emergency services. Whatever the emergency requires”.

‘’All equipment in one place and quickly accessible – that is the power of Critical Support’’

Teamwork

Critical Support then coordinates the full deployment of your request for assistance. One single point of contact serves as the link between you and the entire Boels organisation. That remains true from the instant contact is made until the moment the equipment is returned.

This kind of teamwork is what ensures that you get the help you need quickly and decisively. The nearest Boels depot acts as the hub for deploying the assistance. They know that particular region like no other, giving you confidence and peace of mind.

‘’Hands on assistance is and always will be our approach to tackling emergencies in the most appropriate and effective way possible’’

Take action first, talk business later

“We also get a lot of questions about invoices and guarantees related to deploying our equipment during an emergency. Fair enough, really. But when you call us with an emergency, we don’t start off by discussing finances and security deposits. If the request can be classified as an emergency, we first listen carefully, shift gears quickly, provide help and take care of the situation. The rest will come later as soon as there is enough space to breathe,” Guido adds.